General IT Support Services

  • Technology Planning, Forecasting and Budgeting
  • Security Strategy Development (network, desktop and server systems)
  • Systems Integration
  • Systems Configuration and Upgrades
  • Systems Moves or Installs
  • Systems Backup
  • Virus Protection and Crisis Management
  • Web Development and Graphics Design
  • Backup Systems / Disaster Recovery Planning
  • Software Application and Operating System Upgrades
  • Stand-alone and Network Printer Systems
  • Remote and Branch Office Support
  • E-mail and Messaging Administration
  • Server and Desktop Hardware and Software Procurement

Desktop Systems

  • Proactive Desktop System Maintenance
  • System Event Monitoring and Analysis (Error logs, Security Logs etc.)
  • Disk Storage capacity planning
  • Performance Analysis
  • Hardware and Operating System Upgrades
  • Advanced Remote Management of Desktop systems
  • Server Planning, Forecasting and Budgeting
  • Server Event Monitoring and Analysis (error logs, security logs etc.)
  • Shared Calendar, Contact and Directory servers
  • Drive Performance and Mapping
  • Remote Data Synchronization (Imagecast, SMS)
  • Public/Shared Folders
  • Active Directory
  • Disk Storage Capacity Planning
  • Advanced Remote Management of Server systems

Personal Care for your Personnel

  • One-on-One Training
  • Seminar Training for the Whole Office (Ask about Video taping!)
  • Your Office Technology Documented.
  • Virtual Helpdesk e-mail Support (various response plans: 4hr, business day, 24hr)
  • When your staff needs help NOW! - Escalated Pager Support

 

Networking

  • Network Diagnostics
  • Network Security (firewall, access-lists, encryption)
  • Proactive Network Maintenance
  • Network Planning, Forecasting and Budgeting
  • Network Administration (support your existing IT staff)
  • High-speed Data Connections (T3, T1, Fractional T, Frame Relay, DSL, ISDN)
  • Remote Access (Dial-up, VPN)
  • Hub, Switch and Router Configuration, Monitoring, Maintenance
  • Internet/Intranet Performance
  • Firewall Log Monitoring and Analysis
  • Connectivity Failures (LAN, WAN, VPN)

Supported Platforms

  • Windows 3.1, 95, 98, 2000, XP
  • Windows NT and Windows 2000 workstation/server/professional
  • Macintosh**
  • UNIX*
  • Linux
  • E-mail and Messaging (including: Microsoft Exchange and Outlook)

* Metro DC area only - 01/01/2002
** Metro Boston area only - 01/01/2002 Server Systems
Designed by Accolade Group
© 2002 by Budget-Tech